Incident response, crises and local reputation for retail chains in Mexico
For supermarket and convenience store chains in Mexico, Riskop designs how the company responds to an incident in stores and distribution centers, assesses the political context of a store opening before it is announced and, with LIS, tracks market by market whether a local issue is becoming attached to the brand.
Reviewed by: Christian Ehrlich, Partner, Co-CEO and Director of Intelligence. Updated .
Problems we address
Each problem lists the Riskop service or platform that handles it.
Incident response depends on who happens to be on shift
Without a severity scale, an owner for each risk and a single channel, a robbery, a threat or an accident in a store gets handled differently in every market. We design the single point of contact, the scale and one-page protocols for each type of incident.
Store managers who do not know when or to whom to escalate
Protocols only work if the person in the store uses them. Training is built for store managers and supervisors, with cases from their own operation and the same vocabulary as the severity scale.
- Handled by
A store opening or a landmark project that turns political
A historic building, a zoning change or competition with local businesses can become an issue for city council members, neighbors and the press. We map the stakeholders, rank the risks in an agenda and prepare the response before the announcement.
Entering a new market with no media contacts or spokespeople
When opening in a new city, the company does not know the local reporters and has no one ready to speak for it. We prioritize the market’s key influencers and train the spokespeople.
Knowing, market by market, whether a local issue is sticking to the brand
A labor dispute, an accident or a neighbor complaint starts in the regional press and local groups. LIS reviews media, social networks and regional press in each market every day and separates what is said about the company from what is happening around it.
- Handled by
Choosing reliable community partners across the country
For a community program run with local organizations, one set of criteria for capacity, reach and reliability makes it possible to compare candidates in every state, instead of relying on each region’s own contacts.
Services for retail and consumer goods
Security
A severity scale, a single point of contact, one-page protocols and training for stores, distribution centers and offices.
Narratives
Spokespeople, crisis drills and relationships with local media in each market.
Digital solutions
Intelligence
Riskop’s experience in retail and consumer goods
We work with supermarket and convenience store chains that operate nationwide. For a supermarket chain we designed how to respond to incidents and crises across offices, distribution centers and stores, with protocols and training for store managers, and assessed the political context of new openings before they were announced. For another nationwide chain we set up an operating environment intelligence system for its sites. Several of these projects involve real incidents, so we describe them without cities or dates.
Selecting community partners with one set of criteria nationwide for a convenience store chain
Nationwide, 2023–2024
Social listening by market with LIS, and support to set up a public relations function
2026, in progress
Frequently asked questions
Can you train store managers?
Yes. Training is part of our incident and crisis management work: it is built around the company’s own protocols and for the people who will use them in stores, distribution centers and offices.
How does training reach the managers of every store?
Through an online course for store managers and in-person sessions with the teams that respond to incidents. Both use the company’s own protocols and severity scale.
Does TRIS work for a chain with hundreds of stores?
TRIS can monitor your own sites and send an email alert when an incident happens near any of them. Riskop does not yet have a documented TRIS project with a retail chain; in the demo we walk through how it would look with your stores.
Why doesn’t this page say which cities Riskop has worked in?
Because several of these projects involve real incidents and crises, and the city alone would be enough to identify the client. Case studies are published only with the client’s permission and without details that identify it.
Tell us which markets or types of incident concern you
You can also call us at +52 (81) 8363 0021.