Social listening and reputational risk with LIS
Listening Intelligence System
LIS is Riskop’s social listening platform. Every day it reviews news outlets, social networks and regional newspapers, separates what is said about your company from what is happening around it, and scores whether a local issue is attaching itself to your brand. Riskop analysts set up each dashboard. The interface is in Spanish.
A 20-minute guided session over video with a Riskop consultant. The LIS interface is in Spanish.
- Who it is for
- Communications, corporate affairs, community relations and sustainability teams
- What it delivers
- Daily readout, reputational risk index, narratives, stakeholder map and PDF reports
- How it is delivered
- Web dashboard with a Spanish-language interface; PDF and Excel reports; set up by Riskop analysts
- Status
- In operation
- Interface language
- Spanish
Reviewed by: Román González, Partner, Co-CEO and Director of Innovation. Updated .
How a local issue reaches your brand
A crisis rarely starts with the company’s name. It starts with a piece of land, a permit, water or a labor dispute in the community, and only later gets tied to the brand. Listening tools built for marketing count brand mentions. LIS also follows the local issue and shows how close it is to reaching your company.
What LIS does today
Readout
Daily readout
A summary, in Spanish, of what happened and what changed, written only from real mentions; each mention links to the original post or article.
Risk
Reputational risk index
A score from 0 to 100 with a visible breakdown of negative tone, anger, speed and negative reach.
Proxy risk and momentum projection
Measures how heated a local issue is and how much it is attaching to your brand, with a seven-day projection of where it heads if nothing changes. It shows momentum, not a forecast.
Narratives and stakeholders
Your company’s narratives
Topics defined for each client, marked as favorable, critical or context, with their activity over time.
Stakeholder map and new voices
Profiles with each stakeholder’s position, influence and posts. New accounts talking about your company appear on the dashboard only after a Riskop analyst approves them.
Conversation and media
Who talks most about the issue, on which channel, with what reach, and which outlets cover it.
Your communications
My impact
Where each mention comes from (owned, placed, organic or local context), message pillars, before-and-after views of an announcement, and what your executives post on LinkedIn and X.
Strategic agenda
Tracks topics that matter to your company even when it is not named, such as regulation in your sector, kept separate from brand metrics.
Queries and reports
Advisor
Plain-language questions about your dashboard data. It reads only your company’s information and changes nothing.
Crisis cases
Dashboard, Advisor and report filtered to a single crisis, so you can follow it apart from the rest of the conversation.
PDF and Excel reports
A Riskop-branded report on the agreed schedule (daily, weekly, biweekly or monthly), overall or by case, downloaded from the dashboard, plus mentions in Excel.
Data kept separate by client
Each client has its own database access, and the database itself blocks queries into another client’s data.
Sources LIS covers, and what it leaves out
| Source | What is collected |
|---|---|
| Social networks | X, Instagram, TikTok, YouTube, Reddit and LinkedIn |
| Configured pages, targeted searches and comments on your company’s page | |
| Online news | Google News and online media |
| Regional press | Full-text articles |
What LIS does not include today
- Radio and television are not included.
- Facebook is covered through configured pages and targeted searches, not in full.
- Spike alerts go to the Riskop team, who follow up with your company; they are not sent to clients automatically.
- There is no historical archive from before your account starts.
- The interface is in Spanish only.
- Riskop configures narratives, cases and the agenda; it is not a self-service tool.
How LIS gets started at your company
Setup workshop
We define keywords, narratives, stakeholders and cases with your team. Stakeholders are loaded from our stakeholder map template in Excel.
Daily collection with a relevance filter
LIS reviews its sources every day at the agreed time and drops namesakes and unrelated topics before they reach the dashboard, logging what it drops.
Dashboard, readout and reports
Your team reviews the daily readout with the evidence behind every mention and downloads reports on the agreed schedule.
Spikes and follow-up
When the system detects a spike in conversation, it notifies the Riskop team, who review it with you.
Frequently asked questions
Is the LIS interface available in English?
Not today. The LIS dashboard and its reports are in Spanish. TRIS is the Riskop platform with an English interface.
Which sources does LIS cover?
X, Facebook (configured pages, searches and comments on your company’s page), Instagram, TikTok, YouTube, Reddit, LinkedIn, Google News, online news outlets and full-text regional newspapers. Radio and television are not included.
How often is it updated, and how do I hear about a spike?
Collection runs daily at an agreed time, with extra runs during a crisis. When there is a spike, LIS notifies the Riskop team, who review it with you. The dashboard and the report update on their own.
Is my data kept separate from other clients?
Yes. Each client has its own database access, with row-level security and automated isolation tests.
Does the AI make things up?
The daily readout is written only from real mentions and cites what it found. Indexes are formulas with a visible breakdown, the Advisor reads only your company’s data, and a Riskop analyst approves new stakeholders.
What does my team need to do to set up LIS?
A setup workshop with Riskop to define keywords, narratives, stakeholders and cases. Accounts are set up through configuration, with no software development.
Neighborhood surveys, stakeholder maps and spokesperson training are part of our narrative analysis work.
See how LIS separates your brand from the issues around it
A Riskop consultant walks you through LIS on a 20-minute video call, including the sources, narratives and stakeholders it would track for your company. The dashboard is in Spanish.