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Privacy notice

This notice explains what personal data Riskop receives through the forms on this site, what it uses the data for, who it shares it with and how you can exercise your rights under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties.

Last updated: .

This English version is provided for convenience. If it differs from the Spanish version, the Spanish version prevails. Aviso de privacidad

Who is responsible for your data

Ehrlich, González y Treviño Consultores, S.C., known as Riskop, is responsible for the personal data you give us through this site. Its address is in Av. Humberto Junco Voigt 2307, Torre Martel I, local 103, piso 1, C. P. 66269, San Pedro Garza García, Nuevo León, Mexico.

For any matter related to this notice, write to info@riskop.com.mx or call +52 (81) 8363 0021.

What data we collect

Through the demo and contact forms we receive:

  • Full name.
  • Email address.
  • Company and job title.
  • Phone number, if you provide it.
  • The option or topic you choose and the message you leave.

Your request also records the date and time it was sent, the language of the page, the page of the site you came from and, if you arrived through a campaign link, the name of that campaign.

We do not ask for sensitive personal data. Please do not include it in your message.

As the site’s host, Cloudflare processes technical data about your connection, such as your IP address, to deliver the pages and protect them from attacks. Riskop does not use that data to identify you.

What we use your data for

We use your data only to handle your request:

  • Responding to your request for a demo, early access or a conversation with a specialist.
  • Agreeing with you on a date and time for the demo or call, and holding it.
  • Preparing the proposal you ask for after the demo or call.
  • Following up on that request by email or phone.

We do not use your data to send you advertising, newsletters or information about services you did not ask for.

With the language, the page you came from and the campaign, we count how many requests come from each page. Those figures do not identify you.

How to limit the use of your data or withdraw your consent

Write to info@riskop.com.mx with the subject “Use of my data”, before or after sending the form. Through that channel you can ask us to limit the use of your data or withdraw the consent you gave us.

If you withdraw your consent, we will no longer be able to handle your request.

Who we share your data with

To run the site and the form we use providers that process your data on Riskop’s behalf and only to provide their service. The law calls them processors (personas encargadas):

  • Cloudflare, Inc., which hosts the site and processes the form. Its servers may be outside Mexico.
  • Resend, the email delivery service that sends your request to Riskop’s inbox. Its servers may be outside Mexico.
  • Riskop’s corporate email provider, where your request is received and answered.

Riskop does not sell your data or transfer it to other companies. We would only disclose it without your consent in the cases the law allows, for example, to an authority that lawfully requires it.

How long we keep your data

While we handle your request and, if it becomes a project, for as long as the relationship with your company lasts. After that we block the data and delete it within the periods set by law.

Your rights of access, rectification, cancellation and objection

Under Mexican law these are known as ARCO rights. You can ask us at any time for:

  • Access: to know what data we hold about you and how we process it.
  • Rectification: to correct your data if it is inaccurate, incomplete or out of date.
  • Cancellation: to delete it from our records.
  • Objection: to stop processing it for a legitimate reason.

How to submit your request

Write to info@riskop.com.mx with the subject “ARCO rights” and include:

  1. Your name and a way for us to reply, such as an email or postal address.
  2. A copy of an official ID or, if you act on behalf of someone else, the document that proves your authority and both IDs.
  3. Which right you want to exercise and over which data, or what you are asking for.
  4. Any detail that helps us find your information, such as the approximate date you sent the form.
  5. If you ask for a correction, the change to be made and a document that supports it.

Deadlines and cost

We reply within 20 business days of receiving your request. If it applies, we carry it out within 15 business days of our reply. The law allows each period to be extended once, for the same length, when the case justifies it; if we do so, we will tell you.

Exercising these rights is free. We could only charge the cost of reproducing or sending copies, if you ask for them.

If you believe we did not handle your request as the law requires, you can go to Mexico’s Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the authority for personal data held by private parties.

Cookies

This site does not use advertising or tracking cookies. Cloudflare may use technical cookies needed to keep the site secure.

Changes to this notice

If we change this notice, we will publish the new version on this page with its date. If a change affects the purposes for which you gave us your data, we will let you know at the email you gave us before applying it.

Last updated: .